Built-In Freestanding Kitchen Appliance Specialists
One of the largest appliance showrooms in the North of England

Delivery  & Recycling Charges & Information

• Most items are delivered free of charge to local addresses.
• Our showroom is based in Preston but we can deliver to any part of the UK, and for local deliveries we will even do our best to deliver into your property and leave your appliances exactly where you want them!
• A manufacturer home delivery and installation service can also be provided on larger items – please ask for prices as this varies depending on the product involved.

 

Delivery Charges (for deliveries outside the local area)

 

Small appliances	£10
Taps	£10
Sinks	£20
Appliances	£POA
Saturday Delivery (surcharge)	£15
AM Delivery (surcharge)	£15

 *Cut-off time for next-day delivery is 12pm (depending on stock availability).

 WEEE Directive Old Appliance Collection Terms: 

A pickup fee of £20 applies to all collections

You can also check your local authorities website for further collection options 

 

Cancelling your order:

Should you wish to cancel you order, because you have either changed your mind, or no longer require the goods, we will offer a full refund in accordance with your statutory rights as follows:

 

If the goods have not been despatched:

-          We will offer you a full “no quibble” refund within 30 days of receipt of your request to cancel your order.

 

If the goods have already been despatched:

-          You must notify us within 7 days of receipt of the goods that you wish to return your order.

-          You must return the goods to us in their original packaging, in perfect condition.

-          You must cover the cost of returning the goods.

-          You will be responsible for ensuring the goods are returned in perfect condition

-          We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

-          If any of the above criteria have not been met, we reserve the right to withhold part of, or the entire amount of the refund to cover the repair of the goods, or by means of compensation to cover any loss incurred.

-          All refunds will be paid within 30 days of receipt of the returned items.

 

Delivery of goods:

Before signing for your goods, you should inspect them for obvious signs of transit damage. If you are not happy with the condition of the goods on delivery, you should refuse them and return them with the carrier. Any goods that are reported as transit damaged, will not be refunded once they have been signed for. Common examples of transit damage include:

-          Broken glass

-          Cracked or broken sinks – either chipped or broken into pieces

-          Scratching

-          Denting

 

Faulty or Damaged Goods:

Any goods that are faulty or non-transit damaged and have been signed for should be reported within 7 days of delivery. Once the goods have been signed for, the responsibility of returning the faulty or damaged goods shall be borne by you as follows: 

-          You must return the goods to us in their original packaging

-          You must cover the initial cost of returning the goods – this will be refunded to you if your returns claim is approved for the return of faulty or non-transit damaged goods.

-          You will be responsible for ensuring there is no further damage to the goods in transit.

-          We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

-          If any of the above criteria have not been met, we reserve the right to withhold part of, or the entire amount of the refund to cover the repair of the goods, or by means of compensation to cover any loss incurred.

 

Please note – we can arrange for the goods to be collected from your chosen address for a charge of £15. We may also ask for photographic evidence of damaged or faulty goods.

 

 

Replacement Goods & Refunds:

Depending on the urgency with which you require the replacement goods, stock permitting, we will offer you the following options:

A: You can order replacement goods to be delivered as soon as possible, and return your faulty or damaged goods to us within 7 days of reporting the issue. The replacement goods will be chargeable, including delivery. Once you have returned the goods to us, subject to approval, we will then credit you with a full refund, including the initial delivery charge & cost of returning the goods, within 30 days of receipt of the goods.

B: You can return the faulty or damaged goods to us within 7 days of reporting the issue. Once the goods have been returned to us for inspection, subject to approval, you will have the option of either a full refund within 30 days, or replacement goods to be sent out. We will cover the cost of the re-delivery of any replacement goods. We will also refund you for the cost of returning the faulty or non-transit damaged goods. In accordance with The Sale of Goods Act 1979, we may offer a partial refund if the goods have been used and some benefit from the goods has been received.

Please note: We will check all returns for any fault or damage described as the reason for the return of the goods. If we find that the returned goods are found to be working correctly, or are not damaged, we will offer you the option of:

A: Returning the goods to you. You must pay for the re-delivery of the goods. We will not offer a refund for the costs borne by you for returning the goods.

B: A refund for the goods themselves, less the cost of the initial delivery. We will not offer a refund for the costs borne by you for returning the goods. We will not offer any refunds if the goods have been used and are found to be working correctly.

 

Please note: For the reasons stated above, we strongly recommend that should you experience a fault with the product, you should initially contact the manufacturer and obtain an engineers report where possible under warranty. For damaged goods, we recommend that you supply us with photographic evidence before returning the goods to us, so we can assess your claim and advise on the likely outcome of your returns claim.